We're Here When You Need Us

Building mobile games is complicated. Getting help shouldn't be. Whether you're stuck on a technical issue, need guidance on your project, or just want to talk through an idea, our team is ready to assist.

Email: support@gleamflow-net.com
Phone: +44 7771 843602
Location: Birmingham, UK

Email Support

Best for detailed questions, bug reports, or when you need to share files and screenshots. We typically respond within 4-6 hours during business days.

support@gleamflow-net.com

Perfect for: technical issues, project consultation, documentation requests

Phone Assistance

Sometimes you just need to talk it through. Call us for immediate guidance or when email feels too slow. We're available weekdays from 9am to 6pm GMT.

+44 7771 843602

Perfect for: urgent issues, complex problems, initial project discussions

Direct Office Visit

Located in Birmingham? Drop by our office for face-to-face support. It's helpful when screen-sharing isn't enough or you prefer in-person conversations.

858 Washwood Heath Rd, Ward End, Birmingham B8 2NL

Perfect for: project kickoffs, detailed walkthroughs, hands-on troubleshooting

Meet the People Behind Your Support

You won't get passed around between departments or talk to different people each time. Our small team means you'll work with the same developers who actually build the platforms and games.

GleamFlow support team workspace
Callum Driscoll, Lead Developer

Callum Driscoll

Lead Developer
Bronwen Taggart, Platform Specialist

Bronwen Taggart

Platform Specialist
Niamh Fitzroy, Technical Support

Niamh Fitzroy

Technical Support

Real Developers, Real Experience

Everyone on our support team writes code daily. When you ask about Unity performance issues or iOS deployment problems, you're talking to someone who's dealt with the same headaches on actual projects.

"I spent three years at a mobile gaming studio before joining GleamFlow. When clients describe their challenges, I've usually faced something similar myself." — Callum

We Actually Test Things

If you report a bug or unexpected behavior, we don't just theorize about fixes. We replicate the issue, test solutions on real devices, and verify everything works before getting back to you with specific steps.

"Last week someone had a strange rendering glitch on older Android devices. I grabbed three test phones from our lab and figured out the exact GPU compatibility issue within an hour." — Bronwen

Honest Answers About Limitations

Sometimes the answer is "that's not possible with current tools" or "there's a better approach than what you're trying." We'll tell you straight rather than wasting your time chasing impossible solutions.

"A client wanted cross-platform multiplayer with real-time physics sync. I explained why that would cost more in server infrastructure than their entire budget. We found a turn-based alternative that worked better anyway." — Niamh