GleamFlow Net operates from 858 Washwood Heath Rd, Ward End, Birmingham B8 2NL, United Kingdom. We're the data controller for information we collect through our services. If you have questions or concerns about how we handle your data, get in touch at support@gleamflow-net.com or call us on +447771843602.

The data we gather depends on how you interact with us. Here's what we typically collect:

Information You Give Us Directly

• Contact details when you reach out (name, email address, phone number)
• Company information if you're inquiring about business services
• Project requirements and technical specifications you share
• Communication preferences and feedback you provide
• Employment applications and professional background details

Technical Information We Collect Automatically

• Browser type and version you're using
• Device information (operating system, screen resolution)
• IP address and approximate geographic location
• Pages you visit on our site and how long you stay
• Referral source (where you came from before landing here)

Game Player Data

For players of our mobile games, we might collect:

• Device identifiers for technical support and updates
• Gameplay data to improve game balance and fix bugs
• In-game purchase history (handled through platform stores)
• Performance metrics to address technical issues

We're not collecting data for the sake of it. Here's what we actually use it for:

We won't use your data for purposes you haven't agreed to. If our needs change, we'll ask for your permission first.

Security isn't just a box we tick. We take several practical steps:

• All data transmissions are encrypted using industry-standard TLS protocols
• Access to personal information is restricted to team members who need it for their work
• Our servers are hosted with reputable providers who maintain strong security standards
• We regularly update our systems and software to address security vulnerabilities
• Staff receive training on data protection and confidentiality requirements
• We maintain backups in secure locations to prevent data loss

We don't sell your data. Period. But we do work with some third parties:

Service Providers We Trust

• Email and communication platforms for managing correspondence
• Cloud hosting services for website and data storage
• Analytics tools to understand how people use our site (anonymized where possible)
• Payment processors for handling transactions (they follow strict security standards)
• Professional advisors like lawyers and accountants when necessary

These partners are contractually bound to protect your information and can only use it for the specific purposes we've agreed.

Legal Requirements

Sometimes we're legally required to share information with authorities. This might happen if there's a court order, tax investigation, or serious legal matter. We'll only share what's absolutely necessary and we'll inform you unless prohibited by law.

Most of our data stays within the UK and European Economic Area. When we do work with providers outside these regions, we make sure appropriate safeguards are in place. This includes using standard contractual clauses approved by UK authorities or working with companies certified under recognized privacy frameworks.

If you'd like specific details about where your data might be processed, just ask. We're happy to explain.

UK data protection law gives you several rights. Here's what you can do and how to actually do it:

Access Your Data

You can request a copy of the personal information we hold about you. Send us an email at support@gleamflow-net.com with "Data Access Request" in the subject line. We'll respond within one month and provide the information in a readable format.

Correct Inaccurate Information

If something's wrong or outdated, let us know. We'll fix it promptly. This is particularly important for contact details or project specifications.

Delete Your Data

You can ask us to delete your information in certain circumstances. We'll do so unless we have a legitimate reason to keep it (like ongoing contractual obligations or legal requirements). Be specific about what you want removed.

Restrict Processing

You can ask us to temporarily stop using your data while we investigate a concern you've raised. We'll mark the data as restricted and only process it with your permission or for legal purposes.

Object to Processing

If we're processing your data based on legitimate interests, you can object. We'll stop unless we can demonstrate compelling grounds that override your rights.

Data Portability

For information you've provided to us directly, you can request a machine-readable copy to transfer to another service. This applies to data we process based on consent or contract.

Withdraw Consent

If we're processing your data based on your consent (like marketing emails), you can withdraw it anytime. Click the unsubscribe link in our emails or contact us directly.

We don't keep information longer than necessary. Here are our typical retention periods:

• Inquiry data: 2 years from last contact (unless you become a client)
• Client project data: 7 years after project completion (for legal and warranty purposes)
• Marketing communications data: Until you unsubscribe, then we keep minimal records to prevent re-subscription
• Website analytics: 26 months in aggregated, anonymized form
• Financial records: 6 years (legal requirement)
• Employment applications: 6 months after recruitment process concludes

After these periods, we securely delete or anonymize the information so it can't identify you anymore.

Our website uses a few cookies to function properly. Here's what they do:

• Essential cookies that remember your preferences during your visit
• Analytics cookies that help us understand which pages are useful (you can opt out of these)
• Functional cookies that remember your settings between visits

We don't use advertising cookies or third-party tracking pixels. You can control cookie settings through your browser, though some features might not work if you disable essential cookies.

Our business services aren't directed at children under 13. While some of our games might be enjoyed by younger players, we don't knowingly collect personal information from children. Parents and guardians should supervise any interactions children have with our services.

If you believe we've inadvertently collected information from a child, contact us immediately and we'll delete it.

We review this policy regularly and update it when our practices change or legal requirements evolve. When we make significant changes, we'll notify active clients and users directly. The "Last Updated" date at the top shows when we last revised this document.

For minor clarifications or formatting changes, we'll update the policy without additional notification. You can always find the current version on our website.